Frequently Asked Questions
Everything you need to know about our artisanal selections and delivery.
How do you ensure my cheese stays fresh during shipping?
We use specialized insulated packaging and gel ice packs to maintain optimal temperatures. All perishable orders are shipped via expedited services to ensure your cheese arrives in peak condition.
Do you offer international shipping?
Currently, we only ship within the United States due to the highly perishable nature of our artisanal products and varying international customs regulations regarding dairy.
How should I store my cheese once it arrives?
We recommend removing the cheese from the plastic shipping wrap and re-wrapping it in wax paper or cheese paper. Store it in the vegetable crisper drawer of your refrigerator to maintain proper humidity.
Can I customize a gift basket or cheese board?
Absolutely. While we offer curated selections, you can contact our cheesemongers directly to create a bespoke gift basket tailored to your specific taste or occasion.
What is your return policy for food items?
Due to food safety regulations, we cannot accept returns on perishable items. However, if your order arrives damaged or incorrect, please contact us within 24 hours for a resolution.
Are your cheeses pasteurized?
We carry a diverse range of both pasteurized and raw milk cheeses. Each product page specifies the milk type and pasteurization status to help you make an informed choice.